TRUSTED DOG AND PUPPY BOARDING FACILITY IN SPRING BRANCH, TX

SOK Policies
  • What information do we collect?

    We collect information from you when you place an order or fill out a form.



    When ordering or registering on our site, you may be asked to enter your: name, e-mail address, mailing address, phone number, or credit card information.

  • What do we use your information for?

    We may use any of the information we collect from you in one of the following ways:



    To personalize your experience.

    (your information helps us to better respond to your individual needs)



    To improve our website.

    (we continually strive to improve our website offerings based on the information and feedback we receive from you)



    To improve customer service.

    (your information helps us to respond to your customer service requests and support needs more effectively)



    To process transactions

    Your public or private information will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever without your consent other than for the express purpose of delivering the purchased product or service requested.



    To send periodic e-mails.

    We may use the e-mail address you provide for order processing and to send you information and updates about your order, in addition to receiving occasional company news, updates, related product or service information, etc.

  • How do we protect your information?

    We implement a variety of security measures to maintain the safety of your personal information when you place an order.



    We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers' database only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential.



    After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

  • Do we use cookies?

    We do not use cookies.

  • Do we disclose any information to outside parties?

    We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

  • Third-party links

    Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

  • Children's Online Privacy Protection Act Compliance

    We comply with the requirements of COPPA (Children's Online Privacy Protection Act) and do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people at least 13 years old or older.

  • Your Consent

    By using our site, you consent to our online privacy policy.

  • Changes to our Privacy Policy

    If there are any questions regarding this privacy policy, you may contact us using the information below.



    510 Elmhurst Dr

    Spring Branch, TX 78070

    USA



    sevenoakskennel@msn.com



    830-885-5540

  • Cancelation/Return Policy

    • Deposits are non-refundable. If a deposit is forfeited, half of it can be applied to a future purchase.
    • Puppies under 12 weeks of age can be returned for rehoming on consignment @ 50% of the purchase price.
    • Adults & puppies over 12 weeks of age may be returned without a refund at any time you feel that you can no longer provide a home for the dog.
    • Merchandise returns will result in a 20% restocking fee. Return shipping will be the buyer's responsibility.
  • Shipping Policy

    Currently, we do not ship puppies or merchandise. The customer must pick up all orders.

Do you have a question about our SOK policies? Call Seven Oaks Kennel at 210-777-1464 and we will be happy to help.

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